I take on IT leadership and program roles for a defined period. I lead teams, manage providers and get critical initiatives moving again – with clear priorities and binding decisions.
For executive management and IT leadership – particularly in energy supply, infrastructure and industry.
Results from delivery and service roles, achieved with the teams involved.
Commissioned by the managing directors, I am structuring how the IT landscape is steered and have created a prioritized basis for decisions. For telephony, a weekly CAB, go/no-go criteria and defined escalation paths have been established. The current engagement also covers provider management, subject-matter support for a telecommunications tender, and team leadership and performance management.
Took over a vacant senior role at short notice and restored reporting, ownership and escalation paths between client, delivery and business units. With the teams involved, improved SLA compliance from 92% to 98.8% and reduced management reporting effort by 80%.
Coordinated the replacement of more than 300 printers across more than 30 sites of the energy group without disrupting operations, and updated the ServiceNow CMDB for the hardware components involved.
Ran change governance with a CAB in critical energy infrastructure, at three to eight changes per month. Coordinated international onshore/offshore teams, defined escalation paths and prepared decision papers for management and the client.
Led a 16-person onshore/offshore team for more than 35 enterprise applications in five countries. Owned an MSP transition with hypercare and operational handover, set up 24/7 L1 support and established service reviews at C-level.
Engagements usually six to twelve months, three to five days a week. Availability on request.
PMP · ITIL 4 Foundation · PSM I · PSPO I
When work with a provider stalls or a change of provider is coming: clarify scope, responsibilities and escalation paths, and steer operations or the transition to firm commitments.
Bring requirements, evaluation logic and bidder commitments together into a decision paper that can be traced – in coordination with procurement and legal counsel.
Support executive management and IT leadership regularly on priorities, risks and upcoming decisions, and follow up on the implementation of agreed actions.
Many of the IT issues that reach executive management have a structural cause: one role is responsible for something another role decides. A handover has no agreed end date. A metric counts outages but says nothing about who keeps things running. The work starts by clearing that up.
I make responsibilities, decision paths and interfaces visible and connect them with clear expectations of the roles involved.
Every rating states what it rests on: documents, interviews or both. Anything not yet confirmed appears in the report as an open point.
Responsibility is taken on together with the authority to exercise it. Sponsor, escalation path and the end of the engagement are settled before the start.
Three years of work experience in the United States
Author of the Collateral Governance framework
I come from operations: team leadership, service ownership, incident and SLA accountability in regulated environments, before moving into IT governance and program leadership. That is where my way of working comes from: facts first, then the assessment, then the options.
I lead every engagement personally and remain the direct contact from the first question to the handover. On LinkedIn and at itsm.tools I write about the governance of stability.
LinkedIn · Article at itsm.tools · Guest piece at Rezolve.ai
Short pieces on questions that reach executive management before IT has settled them. A four-minute read.
Responsibility without authority is risk transfer.
Read →Delivery Reality · October 2026Attention follows visible failure. Part of the risk sits in what is still running.
Read →Sequence · October 2026A decision that cannot be made today is information you can work with.
Read →New notes appear on LinkedIn first. Follow there →
If an IT decision is coming up or a role needs covering for a while, pick a time for a first 30-minute conversation. Or send me a note; I reply personally.
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Willich near Düsseldorf, Germany · remote and hybrid · German and English